Teaware FAQ

How do I choose between an infuser mug and a teapot?

An infuser mug suits one serving and keeps the leaves in a lift-out basket where supplied. A larger pot can serve several cups. Compare capacities against the cups you already use.

Can I heat a teapot on the stove?

Check the product’s instructions for your heat source. A metal or cast-iron body alone does not establish stovetop, induction or flame compatibility.

Will I receive all the pieces in the photo?

Use the listed package contents to check for a lid, basket, saucer or matcha tools. Ask us about any unlisted piece before ordering.

How much is Australian delivery?

Standard shipping is free with no order minimum. We prepare orders in 1–2 business days. Transit normally takes a further 2–5 business days.

What if a piece arrives damaged or missing?

Email us with your order number and the affected piece. Photos can help identify damage. We’ll explain the next steps and the remedies available under the Australian Consumer Law.

Can I request a return?

Contact us within 30 calendar days of delivery for a voluntary return. Eligible returns have prepaid postage. We start approved refunds within 10 calendar days after receiving and inspecting the item.

Questions about an order? Email support@leafvoro.com or call +1 (843) 899-7098.

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Last updated November 11, 2026.