Refund policy

Request a voluntary return

Email us within 30 calendar days of delivery. Keep the goods unused and undamaged and include the supplied pieces. For an eligible return from Australia, you won’t pay return postage. We’ll send you a prepaid label and the correct return address. Please wait for those instructions before posting the item.

Faults, damage and missing parts

Contact us with your order number and a description of the problem. Your rights and remedies under the Australian Consumer Law apply independently of the voluntary return window and its conditions.

Refund timing

We initiate approved refunds to the original payment method within 10 calendar days after we receive and inspect the return. Your payment provider may take additional time to post the credit.

Questions about an order? Email support@leafvoro.com or call +1 (843) 899-7098.

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Last updated November 11, 2026.